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Yi Smart Camera Firmware / monbile App Download
Yi Smart Camera App
iPhone
Android
Scan the QR code to download the app
Yi Action Camera Firmware
Normally you can update the camera firmware via App.
Sometimes you need to manually update the firmware to recover the camera.
Manually Update
YI Smart Camera Support
Connection
- Why can't I find my device when searching for it on the app?
- What should I do if something’s wrong with my camera’s hardware?
- How can I reset my camera?
- Why does my camera say I’ve entered the wrong Wi-Fi password?
- Why does my camera say "connection time-out" and ask me to reset? Why is the app saying I entered the wrong password?
- How can I connect if the camera is not responding to my password?
- What do I do if my camera says I entered the wrong password even when it’s the one reported by the camera?
- Why does my camera give me a password time-out when I enter the right password?
- How do I scan the QR code?
- Why is only one camera matched successfully after I use multiple cameras to scan the QR code? What happened to the other devices?
- When I scan the QR code, why does my camera report "connection time-out, please reset the camera" right after it reports "connection successful?
Security
- Can people from your company see my video?
Video Storage
- How can I see my videos from the SD card?
- Can I record (or use the router for data storing) without an SD card?
- What type of SD card do you recommend? Can I use my older card?
- How many hours can an 8GB card record? Without a router, what should I do if the card is full?
- Will you develop a cloud drive?
- What brand of router should I use?
- Why doesn't the video instantly store in the cloud?
- What can I do if I need a special feature that’s not available on my camera?
Night Vision
- Are there only black-and-white images at night?
- Will I be able to use my camera at night?
- How far can I see at night? Are the images still clear?
- Can I see the infrared light?
- How do I know if the infrared light is turned on?
- How can I turn off the pilot light located at the camera's front side?
- Why does the blue light keep blinking?
- Do I need Wi-Fi to use my YI home camera?
- Do I need to use an LED lamp at night?
- Why can't I see anything at night?
Alert Notifications
- How do I turn on the alert notification feature?
- Why does my alert arrive late? I set up the camera to send alerts from 7AM to 8 PM, so why did I receive one at 3 a.m.?
- Why isn't there any sound from the camera when the alarm goes off?
- Can I turn off the alert notification during the night?
Sharing
- Can my family watch the video at the same time?
- Can I edit someone else’s viewing permissions?
Recorded Video
- Why can't I see my recorded videos?
- Why doesn’t the recorded video flow normally? (e.g., Image is choppy, unclear, I can't drag the axis in the video)
Video Connection
- Why can't I connect my camera successfully?
Video Quality
- How do I increase the sound volume? Why is there image but no sound?
- How do I zoom in? How do I watch in full screen?
- What do I do if the sound and image are not synchronized?
- Why are the videos blurry?
- What’s the 1.0x on the upper right corner?
- Why is the image in black and white?
- Can I rotate upside-down images in case I want place the camera on the ceiling?
- Why is the image round and curved rather than flat?
- Can I change the brightness and exposure?
- Can I turn up or down the sound of conversation?
- How can I watch the live videos on my computer? (video export)
Firmware
- Why do I need to update my version of the YI app?
- Why can't I update to the new version? Can I update without a micro-SD card?
- Can I update online?
- Why do I have be online to update the camera?
- What kind of SD card supports the update?
- Do I need to reconnect the device after upgrading?
- What should I do if the update isn’t successful? What if the yellow light continues to flash?
- How do I know if I’ve updated to the latest version?
- Why am I still receiving requests to upgrade the camera firmware after I’ve already done so?
- How can I perform the manual update?
- Why can't I use my phone to connect to my YI home camera? What phone systems are supported?
- Why can't I use my camera after the upgrade?
Hardware
- What’s the pixel and resolution ratio of the camera?
- Why is the camera Internet-speed slow even though I have a good connection?